Terms of Service

Welcome to Urban Harvests Co!

By accessing or purchasing from our website, you agree to the following terms and conditions. Please read them carefully.

1. General

Urban Harvests Co is an online retailer specializing in high-quality seeds and eco-friendly gardening products. All products offered are subject to availability, and we reserve the right to change items, pricing, or descriptions at any time without notice.

2. Product Information

We take great care to provide accurate descriptions of our seeds and products. However, germination rates, plant growth, and results can vary based on factors outside of our control, including weather, soil conditions, and gardening practices.

All seeds are non-GMO, responsibly sourced, and packaged with sustainability in mind.

3. Orders and Payments

All orders must be paid in full at the time of purchase. We accept major credit and debit cards, along with any additional payment methods offered at checkout.

Once an order is placed, you will receive a confirmation email. Please ensure your shipping address is correct, as we cannot be responsible for parcels sent to incorrect addresses provided at checkout.

4. Shipping

We currently ship within the UK (and internationally where specified).

Dispatch times may vary depending on product availability and postal services, especially during busy periods. Full shipping details can be found on our Shipping Information page.

5. Returns and Refunds

Due to the delicate nature of seeds and the need to maintain their quality, seeds cannot be returned or exchanged.

If your item arrives damaged or there is an error with your order, please contact us within 7 days of receipt so we can assist you. For full details, please refer to our Returns Policy.

6. Intellectual Property

All content on this website — including text, images, graphics, and logos — is the property of Urban Harvests Co and may not be used, reproduced, or distributed without written permission.

7. Limitation of Liability

While we do our utmost to ensure an excellent experience, Urban Harvests Co is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

8. Privacy

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and safeguard your information.

9. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will be effective immediately upon posting on the website.

Thank you for being part of the Urban Harvests Co community.

Together, we’re planting seeds for a more sustainable future.